Frequently asked questions

We combine deep technical expertise with a genuine understanding of business needs. Unlike providers who simply react to problems, we take a proactive approach—identifying issues before they impact your operations and continuously looking for ways to improve your IT environment. Our 24/7/365 support is staffed by experienced engineers, not offshore call centres, and we respond to critical incidents in under 15 minutes.

Not at all. We work with businesses of all sizes, from growing SMEs to large enterprises. Our flexible service models mean we can scale our support to match your needs and budget. Whether you need comprehensive managed services or targeted support for specific areas, we can help.

For Priority 1 incidents (critical business impact), we respond within 15 minutes, 24/7/365. Priority 2 issues receive a response within 2 hours, and Priority 3 requests within 4 business hours. We also provide proactive monitoring to identify and resolve many issues before they require a support ticket.

Absolutely. Our Co-Management Fundamentals service is designed specifically for this scenario. We work collaboratively with your internal team, providing specialist expertise, additional capacity, and support for specific projects or technologies. We respect your team's knowledge and ensure smooth knowledge transfer.

Security is embedded in everything we do. We hold Cyber Essentials certification, follow ISO 27001 standards, and implement multiple layers of security controls. This includes 24/7 security monitoring, regular vulnerability assessments, encrypted communications, and strict access controls. We also provide regular security awareness training for your staff.

We take a strategic, phased approach to cloud migration. We start by assessing your current environment and business requirements, then design a migration roadmap that minimises risk and disruption. We handle everything from initial planning through to post-migration optimisation, ensuring you get the full benefits of cloud computing.

Yes. Our support team is available 24 hours a day, 7 days a week, 365 days a year. This includes evenings, weekends, and bank holidays. We understand that IT issues don't respect office hours, and critical problems need immediate attention regardless of when they occur.

We offer flexible pricing models to suit different business needs. This includes fixed monthly fees for managed services, project-based pricing for specific initiatives, and flexible co-management arrangements. We provide transparent pricing with no hidden costs, and we'll work with you to find a model that fits your budget.

Our services are designed to scale with your business. As your needs change, we can easily adjust your service level, add new capabilities, or expand coverage. We conduct regular service reviews to ensure our support continues to align with your evolving requirements.

Yes. We have extensive experience helping businesses meet various compliance requirements including GDPR, Cyber Essentials, ISO 27001, and industry-specific regulations. We can conduct compliance assessments, implement necessary controls, and provide ongoing compliance management and reporting.

No. We believe in complete transparency. Our managed service agreements clearly outline what is included and what falls outside the scope of the contract. Any out-of-scope work or project fees are always quoted and approved by you before any work commences.

A typical onboarding process takes between 2 to 4 weeks, depending on the complexity and size of your IT environment. We follow a structured methodology that includes discovery, documentation, agent deployment, and a formal handover, ensuring a smooth transition with zero downtime.

We are platform-agnostic but hold deep expertise in Microsoft Azure and Amazon Web Services (AWS). We also support Microsoft 365 environments extensively. Our goal is to recommend and manage the platform that best aligns with your specific operational and financial requirements.

Our Free AI Assessment is a 30-minute discovery session where we evaluate your current workflows and data structures. Following the call, we provide a written report highlighting practical, high-ROI areas where AI and automation (like Microsoft Copilot) can be safely integrated into your business.

Yes. Human error remains one of the largest cybersecurity risks. We offer comprehensive security awareness training, including simulated phishing campaigns and interactive modules, to ensure your staff can identify and report potential threats effectively.