Privacy Policy

Introduction

Stiperstone Managed Services ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our IT services.

Company Details:
Stiperstone Managed Services
Grosvenor House, Central Park
Telford, TF2 9TW

What data we collect

Personal data collected directly

We may collect personal identification information that you voluntarily provide to us, including:

• Name and job title
• Contact information including email address and phone number
• Company name and business details
• Information provided during support requests or service enquiries

Data collected automatically

When you visit our website, we automatically collect certain information about your device and browsing patterns, such as:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent on pages, and navigation paths
• Cookie data (see our Cookie Policy for details)

Data from third parties

We may occasionally receive personal data about you from third-party sources, such as business directories, analytics providers, or referral partners, strictly in accordance with applicable data protection laws.

How we use your data

Service delivery and support

To provide, operate, and maintain our managed IT services, process transactions, and deliver technical support.

Marketing and communications

With your explicit consent, we may use your information to send you newsletters, marketing emails, and updates about our services. You can opt out of these communications at any time.

Legal compliance and fraud prevention

To comply with legal obligations, resolve disputes, enforce our agreements, and protect against fraudulent or illegal activity.

Analytics and website improvement

To analyse usage trends, improve our website functionality, and enhance the overall user experience.

Lawful basis for processing

Under the General Data Protection Regulation (GDPR), we rely on the following lawful bases to process your personal data:

Contract performance

Processing is necessary to fulfill our contractual obligations to you or to take steps at your request prior to entering into a contract.

Legitimate interests

Processing is necessary for our legitimate business interests, such as improving our services, ensuring network security, and conducting direct B2B marketing, provided these interests are not overridden by your rights.

Legal obligation

Processing is necessary to comply with our legal and regulatory obligations.

Consent

Where you have given clear consent for us to process your personal data for a specific purpose.

Data retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

• Client data: Retained for the duration of our contract and up to 7 years thereafter for legal and tax purposes.
• Enquiry data: Retained for up to 2 years from the date of last contact.
• Marketing data: Retained until you withdraw your consent or opt-out.

Upon expiration of the retention period, your data will be securely deleted or anonymized.

Your rights under GDPR

You have specific rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you (Subject Access Request).
• Right to rectification: You can request that we correct inaccurate or incomplete data.
• Right to erasure: You can request the deletion of your personal data ("right to be forgotten").
• Right to restrict processing: You can ask us to limit how we use your data.
• Right to data portability: You can request your data in a structured, commonly used format.
• Right to object: You can object to our processing of your data for direct marketing or legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at help@stiper.co.uk. We will respond to your request within one month.

Cookies and tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. For detailed information on the types of cookies we use and how to manage your preferences, please review our Cookie Policy.

Third-party data processors

We may share your data with trusted third-party service providers who assist us in operating our business. These include:

• Cloud hosting providers (e.g., Microsoft Azure, AWS)
• Email and communication platforms
• Analytics and performance monitoring tools
• Customer relationship management (CRM) systems

We have Data Processing Agreements in place with all our sub-processors to ensure they adhere to strict data protection standards.

International data transfers

Where possible, we store your data within the UK or the European Economic Area (EEA). If we transfer your data outside these regions, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions recognised by the UK Information Commissioner's Office (ICO).

Children's privacy

Our services are designed for businesses and are not directed at children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data without parental consent, we will take steps to delete it immediately.

Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such modifications constitutes your acknowledgment of the updated policy.

Contact us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact our Data Protection Officer at:

Email: help@stiper.co.uk
Address: Stiperstone Managed Services, Grosvenor House, Central Park, Telford, TF2 9TW

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).